Use case · Multi-Location Wellness

Wellness Hiring, Powered by Lighthouse AI

Screen practitioners, therapists, and front-desk staff consistently across every location — protect your brand experience, scale your team, and keep managers on the floor.

Consistent screening across every location
Verified certifications and customer-facing skills
Scale hiring as you open new locations

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The challenge

Multi-location wellness hiring challenges

When your brand experience depends on every hire being great — at every location — inconsistency is expensive.

Inconsistent hiring

Different managers, different standards — your guest experience drifts.

Brand at risk

One weak hire at one location shows up in your reviews across all of them.

Growth bottlenecks

Opening new locations means hiring entire teams under tight timelines.

Manager overload

Managers are buried in resumes when they should be on the floor with guests.

The solution

Solving multi-location wellness hiring

Challenge 01

Inconsistent hiring across locations

Problem: Every manager hires differently — your brand experience varies from site to site.

Templated scorecards for every role
Same quality bar across all locations
Customize by site when needed, keep the baseline
Every candidate measured against the same standard

Challenge 02

Brand experience at stake

Problem: One bad hire at one location hurts reviews across your entire brand.

Screen for customer service DNA upfront
Surface communication and guest-facing skills
Consistent evaluation = consistent experience
Protect your brand reputation at every door

Challenge 03

Hiring can't keep up with growth

Problem: Opening new locations means hiring entire teams — fast.

Reusable role templates for every opening
Warm pipeline of pre-vetted wellness talent
Re-engage past qualified candidates automatically
Launch new locations without scrambling for staff

Challenge 04

Manager time lost to screening

Problem: Managers should be on the floor, not buried in resumes.

Instantly screen candidates as they apply
Score applications automatically against your criteria
Managers review a ranked shortlist, not a pile
Free up leadership time for guests and teams

How it works

A simple, transparent process

Plug it into your existing ATS and hiring workflow.

STEP 1

Open role

From location templates, or create custom criteria

STEP 2

AI parses data

Parse certifications, modalities, and guest-facing experience

STEP 3

Apply scorecard

Auto-score against your brand consistency criteria

STEP 4

Review candidates

See ranked shortlists — same quality bar, every location

STEP 5

Automate outreach

Trigger follow-ups, re-engage past talent

Role templates

Built for wellness roles

Screen candidates for any position with role-specific templates.

Wellness Practitioner

Certifications and training
Customer service experience
Modality expertise
Client retention skills

Massage Therapist / RMT

RMT certification
Treatment specializations
Client rapport
Professional references

Front Desk / Reception

Front-desk or retail experience
Booking system proficiency
Communication skills
Upselling and retail

Yoga Instructor

RYT certification
Teaching style versatility
Class management
Student retention

Spa Therapist

Esthetician license
Treatment protocols
Product knowledge
Client consultation skills

Operations Manager

Multi-site management
Staff scheduling
Inventory and vendor management
P&L ownership

Customer Experience Lead

Guest relations background
NPS or CSAT ownership
Training and coaching
Conflict resolution

Assistant Manager

Shift supervision
Opening and closing procedures
Team coordination
Customer service

Success story

How Othership scaled hiring across locations with Lighthouse

Othership, a multi-location wellness brand with bathhouse and sauna experiences, uses Lighthouse to hire consistent, high-quality staff across every site — protecting the guest experience that defines their brand.

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Auto-tag candidates by certification, modality, and location fit
Screen for guest experience DNA — communication, warmth, service mindset
Templated scorecards per role — same bar at every location
Scale hiring for new openings without dropping quality
Re-engage pre-vetted talent when a new location or role opens

FAQ

Frequently asked questions

How do you ensure consistency across locations with different hiring managers?

Templated scorecards give every hiring manager the same evaluation framework. You can customize criteria by location when needed — different markets, different nuances — but every candidate is measured against the same baseline quality bar.

Can we screen for soft skills like customer service and guest experience?

Yes. Lighthouse scorecards let you weight soft skills alongside certifications. Communication skills, service mindset, and guest-facing experience are scored right alongside RMT status — so you only forward candidates who fit your brand, not just your checklist.

What happens when we open a new location and need to hire a full team quickly?

Role templates are reusable — set them up once and clone for every new opening. The system maintains a warm pipeline of pre-vetted talent you can re-engage, and automations trigger follow-ups so you're not starting from zero when a new location launches.

Does this work for wellness centers with different service types across locations?

Yes. Each location can have its own role variants while pulling from the same core templates. A site that offers massage + yoga can have different criteria than one focused on spa treatments — but the evaluation rigor stays consistent.

Get started

Your brand experience starts with who you hire.

Modernize your wellness hiring with Lighthouse AI — screen practitioners, therapists, and guest-facing staff consistently across every location.

Book A Demo See the platform