How Othership Cut Screening by 95% and Built a Pipeline That Never Stops Hiring

The problem: four locations, zero standards

As Othership expanded, a critical gap emerged — there was no centralized standard for how hiring decisions got made. Every location ran its own process and the results were inconsistent. Ship captains — the people meant to guide transformative sauna and ice bath journeys — were spending hours screening resumes and buried in back-and-forth with candidates.

The team wanted consistency across locations. They wanted to give time back to their people. And they wanted to do it without sacrificing the candidate experience. Othership cares deeply about the individuals who apply — every candidate deserves a fair process and real communication, not radio silence. But the care and intention that defined the guest experience wasn't making it into hiring. Not by choice. By volume.

One standard, every location

Lighthouse worked with the Othership team to build a talent pipeline that reflects how they actually operate: with intention, consistency, and attention to the human behind the application. A custom scorecard was built around what makes someone thrive at Othership — hospitality intuition, emotional intelligence, the ability to hold space for others. Then the screening was automated so every applicant, at every location, is measured against the same standard.

The automated talent pipeline

Instead of reactive, ad-hoc hiring, Othership now runs a five-stage pipeline that works the same way in Toronto as it does in Brooklyn:

1. Source — constant flow from job boards, careers page, and organic channels
2. Paper Fit — AI scores every resume against role requirements
3. Behavioral Fit — Predictive Index® measures natural drives against role demands
4. Video Intro — personality and communication come through before any interview
5. Warm Pool — pre-vetted, organized, ready when you are

What the team got back

The shift wasn't just about speed. Ship captains returned to the work they're meant to do — guiding sessions, connecting with guests, creating the experience Othership is known for. The hiring pipeline runs quietly in the background, surfacing the right people without demanding constant attention.

Leadership has real-time visibility into every candidate at every stage. Hiring costs are predictable. And when the next location opens, the system is already there. No scrambling. No starting from scratch. Same standards in Toronto as in New York. Same quality of care applied to building the team as to building the experience.

The best brands don't just deliver a consistent guest experience. They build consistent teams. Othership's studios feel the way they do because every detail is intentional — the cedar sauna, the music, the guided journeys. The hiring process should carry that same intention.

Lighthouse Hiring helps multi-location wellness and experience brands bring consistency, clarity, and care to how they build their teams. One pipeline. One standard. More space for the work that matters.